What is the impact of using our legacy Formatting tools? What is the impact of using our legacy Formatting tools?

What is the impact of using our legacy Formatting tools?

Irina Antonova Irina Antonova

Indexation used for Generative AI works based on articles with the formatting natively available in the Zendesk article editor. For this reason we decided to remove our custom formatting tools to ensure future compatibility with Zendesk's tooling.