How can I improve the look of my articles in a Premium Plus Theme?

You can format articles with the Zendesk default WYSIWYG editor. However there are options to make your articles stand out even more. With Premium Plus themes you can add visual improvements to your articles by using our formatting tools. 

How do I use the formatting tools?

1. Create the code you want to use via the formatting tools

Copy the code (from the formatting tool) into the source code of the article. Make sure that the text and\or titles are put in the right place. 

How can I manage colours of the formatting tools?

All colors are taken from the theme settings of "Light mode colours". Each formatting tool will give different options but they will all use the colours as defined in the "light mode colours" .

If you want to understand the impact of the usage of the Premium Plus formatting tools check this article.

Note:

The Formatting tools by Premium Plus can only be added manually via the source code of the article. If you're looking for automated solutions, please Contact us.

When using the Premium Plus formatting tools, you can enhance the layout of your articles. 

But is there an impact on searchability? What is the impact on answer bot? And is there an impact on the loading times?

What's the impact of using the Formatting Tools?

The email template builder is an app you can install via the marketplace.

it will allow you to create and store multiple email templates (all mobile responsive).

Once you purchased and added the app to your zendesk instance, you can create your first template(s)

1. Start from scratch or choose one of the many available themes
2. For each theme, you can edit
   1. Logo
      1. Upload a logo, or paste the URL of a logo from your website (ideal image size)
   2. Header Image
      1. Some themes support a banner on top of the template.
      2. Upload an image, or paste the URL of an image from your website (ideal image size)
   3. Links
      1. Some themes support one or two links in the header.
      2. You can show/hide those links and change the title and underlying link
      3. By default, we prefill one of them with a link to your Help Center if you have one.
   4. Colours
      1. Most themes have a primary and secondary colour
         1. These are used for titles, icons, call-to-action text
         2. We prefill the primary colour with the brand colour of your instance.
      2. Most themes have a primary and secondary background colour
         1. These are used for the background of the template and sometimes for the background of the call to action section
   5. Call to Action
      1. Some themes have a Call to Action at the bottom of the theme
      2. It offers the option to add a title, description, action button
      3. The action button can link to an external mailbox
   6. Footer
      1. The footer contains a copyright message (c) Company Name
      2. The company name is taken from your Zendesk account settings
      3. The footer also has a {{footer}} placeholder. If you enabled Social Links in the email footer these will be shown here.
3. Once you're happy with your setup you can save the template by clicking the save button top left. You can give the template a specific name via the pen tool on top of the preview
4. Click the code toggle on top of the preview to see the source code, or click the copy button right next to it to copy your code
5. Go to the Zendesk Admin Panel >> Channels >> Email and paste your email code.

For some of our apps, we offer Voucher Codes and Coupons to redeem the app as a One Time purchase instead of a recurring subscription.

You can buy these vouchers via https://premiumplus.app or by contacting us directly at sales@premiumplus.io

Redeeming a code

1. You receive a coupon via email after the purchase
2. Search for the app on the Zendesk Marketplace
3. Enter the code in the installation window and press Apply
4. The install window should reflect the new price.