Privacy Policy for the Email Template Builder App

Privacy rules for the hosted images

Templates and images are stored in Cloudflare KV (outside of Zendesk ). This is the same CDN that Zendesk uses to cache their environment. Only template Names, Themes, Settings, Image URLs and Colours (with a reference to your environment) are being stored.

Premium Plus can see all stored templates. This does not include any internal data of your company, user info, conversations or tickets. It's limited to the afore mentioned items.

We reserve the right to delete KVs at any time and are not responsible for any loss of data due to changes in the backend. We advice you to always save a copy of the source code of your themes outside of Zendesk too.

Who can access the images?

All images are uploaded as public images and linked to your Zendesk domain.

As such the library will only show your own images in your Zendesk environment.

When an image is uploaded it's set to publicly available so any customer looking at an email where the image is used in can see the images.

You can delete your uploaded images via the email builder. This will remove the image from our servers within 1 hour depending on the CDN's cache.

Is there a restriction to what can be uploaded?

The image uploader is meant for hosting up to 8 images related to your Zendesk email template.

These can be logo's, header banner images or footer images.

We prohibit the upload of

• pornographic images
• images that you haven't licensed
• war, violence, physical or mental harm
• people and persons that aren't you or haven't signed of for public use

We have access to all uploaded images and regularly monitor the uploaded items for the above. Misuse will result in a ban, deletion of all items.

Premium Plus is not responsible for the uploaded images and can not be liable for the content on the servers. Premium Plus reserves the right to delete the uploaded data at any time.

Release Notes for the Email Template Builder