For each Zendesk instance where answers need to be sent to the clients per mail, an email template can be used. the template allows you to personalise your outgoing communication.
There is no restriction based on the Zendesk license type used.
Limitations
- The App creates templates that when used, apply to all brands for all outgoing mail
- Only one template can be live at a time.
- Text in a Call to Action (CTA) section can contain one language only
- Email templates should not be created with a black background - this can result in unreadable email communication.
Additional Professional Services
With extra development (at an extra cost), the following can be implemented:
- Have a different template for each Brand in your Zendesk instance
- Have email templates in multiple languages.
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Articles in this section
- What is the Email Template Builder about?
- Requirements and limitations of the Email Template Builder.
- The background image of my outgoing mails look weird?
- Installing the Email Template Builder App.
- How to use the Email Template Builder
- Creating and storing multiple email templates
- Using images in the email templates
- Email templates for multiple brands
- Attachments overflow the email template width
- Uninstalling the Email Builder App