Known Error Messages in the ChatGPT Ticket Summary App

The following error messages are common and are directly related to Chat GPT and not to the app you are using:

1. You exceeded your current quota, please check your plan and billing details
2. This model's maximum context length is 4097 tokens

You exceeded your current quota, please check your plan and billing details

If you receive this error message, it means that you hit some usage limit related to your OpenAI subscription. As we don't have visibility on your subscription, you might want to check the OpenAI information listed below.

• Error Code 429 - You exceeded your current quota, please check your plan and billing details.
• How do I get more tokens or increase my monthly usage limits?
• OpenAI pricing

This model's maximum context is 4097 tokens

This is a limit set by OpenAi. It means long or complex emails will not get analysed fully. Especially emails with a lot of HTML content will go over that limit fast.

We have logic built into our app to strip the markup from the ticket, and we are continuously trying to further optimize our code. Nevertheless, there is no workaround for the limitation set by OpenAi. More info on the OpenAi website.

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