How to install the ChatGPT Ticket Summary App

Installing the App is a piece of cake. The first thing you need to do is go to the marketplace and search for the App (or use this link). 

When clicking on the app,  you can click on the free trial button

Now you will be prompted to fill out your domain 

Upon completion, you click on the next button and now you will be prompted to fill out the banking details.

The app now gets loaded and will be listed in your admin center under the Zendesk support Apps

Open the App and fill out your Open AI API key. You need an API key for the app to work. Via this link https://platform.openai.com/account/api-keys you can request an API key linked to your OpenAI account.

In the settings of the App, you can disable the option that the app consults ChatGPT automatically. meaning that the agent will have to load the data manually when handling the ticket. This feature positively impacts the usage of credits linked to your OpenAI license

How to use the ChatGTP Ticket Summary App