How to use the ChatGPT Suggested Reply App

Upon installation, a new button will appear in your ticket.

When clicking on the button the CHATGPT Suggested Reply App will open up. The App offers 5 fields you can select from.

By selecting:

• Yes, ChatGPT will suggest a reply with a positive outcome
• No, ChatGPT will formulate a reply with a negative outcome
• More Info, ChatGPT will create a reply asking the client for more details
• Docs, ChatGPT will check the Help Centre for applicable articles that can assist. (Note that this concerns only articles that are open to all visitors of the Helpcenter)
• Rephrase, ChatGPT will create a new reply. you have the possibility to select a word or sentence and ask to rephrase it. 

It is perfectly possible to create additional reply types. An example could be to formulate a different reply per client-type or product-type. It is possible to expand the search for articles to other databases (Helpcenters or databases). In case you are interested in these extra features, don't hesitate to reach out to us.

Uninstall the App