What is a Customised Theme?
Custom themes are any theme where we adapt the code specifically to match the customer’s design or to their requirements. Code changes can be as little as overriding a colour, or as big as a fully custom header or design.
- A fully custom design can be provided by the customer to align the Help Center to an existing website design or branding guidelines.
- These custom themes are always scoped in advance and are always based on existing design resources or mockups provided by the customer.
Custom Design created by Premium Plus
- If a fully custom design is required and can’t be provided by the customer, it can be designed by Premium Plus and signed off by the customer before we start the development of the theme.
- Custom themes are always scoped in advance and are preferably based on existing design resources, mockups or references.
- If the design is not provided by the customer, Premium Plus remains the owner of the custom design and code of the theme. The customer is a licensee of the theme for one Zendesk instance and one brand. Naturally, the customer retains ownership of their logo, images and related assets.
End of the Customisation Project
- After delivery, we include a two-week post-care phase to fix bugs within the original scope of the validated product. Future changes and feature requests can be made by the customer but will considered new projects
Aftercare support for a Customised Theme
What to do once the Theme has been installed and signed off?
- Premium Plus provides its themes according to Zendesk's best practices.
- Bugs or incidents with the Customised Theme can be reported via support@premiumplus.io Requests for modifications (feature requests) on an existing Customised Theme will be scoped as a new project.