How do I cancel my subscription or trial? How do I cancel my subscription or trial?

How do I cancel my subscription or trial?

Melanie Melanie

To cancel your subscription for one of our app (or to cancel a trial):

  1. Click on the cog at the bottom left-hand side of the screen
  2. On the top on the left click on Manage under APPS

    Screenshot_2021-09-02_at_13.42.18.png

  3. Hover over the app you wish to cancel and click on the cog
  4. From the drop-down menu, click on Uninstall
    Screenshot_2021-09-02_at_13.57.21.png
  5. In the pop up, confirm your choice by clicking on Uninstall

    Screenshot_2021-09-02_at_14.06.16.png

NOTE: UNINSTALLING THE APP
Uninstalling the app will delete all data associated with the app within Zendesk. Your app settings will still be saved, however, any targets or placeholders you have used in your triggers or macros will need to be adjusted if you decide to re-install the app. Zendesk will display a warning should this be the case.

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