What is the Event Manager PRO about?

Get a single view of the customer

The app will give your agents a single view of everything you know about a customer. It can show events like order history, repairs, bookings or other critical events in the same timeline as your conversations and tickets.

You can use the Events API to store and access user event data generated in one or more systems or applications used by your organization. For example, you can track user events that occur in your company's business-to-consumer (B2C) application as well as in a third-party app your company uses for customer billing.

More Personalized support

No more wasting time checking for customers' tickets to find key information. Events like order history, repairs, bookings or other critical events can be found directly under the user's profile. Now you can have them all at a glance. But it doesn't stop there - our Events API allows you to store and access user event data generated in different systems or applications. Now, you can track user events that occur in your company's business-to-consumer (B2C) application as well as in a third-party app your company uses for customer billing.

The Event Manager Pro helps you build customer relationships by

• giving more context to your agent when dealing with a customer
• allowing a follow-up when certain events occur
• providing a more personalised experience throughout

Introduction to the Event Manager App