You can install the Event Manager Pro via the marketplace in Zendesk. Click to install the application. The app can be used by all Zendesk Suite users. You will get a full experience without limitations during the trial period.
Requirements
- Have Zendesk Suite
- Enable User Profiles and User Events
Limitations
Operational limitations
- Only Admins can create Event types
- Full agents can add an Event to a user
- Light Agents can not add an event to a user. This is a restriction set by Zendesk that can't be altered.
- It is not possible to modify or delete events from a user profile.
Reporting Limitations
Zendesk currently does not have any integration or synchronisation between Custom Data Events and Zendesk Explore. The only way to gather information on a customer's timeline is by looking at their profile. because of Zendesk restrictions, reporting on Events is not possible.
Note:
The Event Manager Pro application uses the native Zendesk User Profiles and User Events.
Privacy Policy Enabling Zendesk
Articles in this section
- What is the Event Manager Pro about?
- Introduction to Event Manager PRO
- Requirements and Limitations
- Privacy Policy for the Event Manager Pro
- Enabling Zendesk Events
- Create a new Event Type (as an admin)
- Create a new Event Type (via API)
- Edit Event Types (as an admin)
- Hiding Events Types (as an admin)
- Deleting Event Types (as an admin)