![2. Requirements and Limitations]({"bg": "//theme.zdassets.com/theme_assets/285889/65bfcb5d0a933dd222c1a0c9801d70a87a452823.jpg"})
![2. Requirements and Limitations]({"bg": "//theme.zdassets.com/theme_assets/285889/d38d9cc5a4fcb160800cb7a8f0e0cb60aaa36d2e.jpg"})
You can install the Event Manager Pro via the marketplace in Zendesk. Click to install the application. The app can be used by all Zendesk Suite users. You will get a full experience without limitations during the trial period.
Requirements
- Have Zendesk Suite
- Enable User Profiles and User Events
Limitations
Operational limitations
- Only Admins can create Event types
- Full agents can add an Event to a user
- Light Agents can not add an event to a user. This is a restriction set by Zendesk that can't be altered.
- It is not possible to modify or delete events from a user profile.
Reporting Limitations
Zendesk currently does not have any integration or synchronisation between Custom Data Events and Zendesk Explore. The only way to gather information on a customer's timeline is by looking at their profile. because of Zendesk restrictions, reporting on Events is not possible.
Note:
The Event Manager Pro application uses the native Zendesk User Profiles and User Events.
3. Privacy Policy 4. Enabling Zendesk
Articles in this section
- What is the Event Manager Pro about?
- 1. Introduction to Event Manager PRO
- 2. Requirements and Limitations
- 3. Privacy Policy for the Event Manager Pro
- 4. Enabling Zendesk Events
- 5. Create a new Event Type (as an admin)
- 6. Create a new Event Type (via API)
- 7. Edit Event Types (as an admin)
- 8. Hiding Events Types (as an admin)
- 9. Deleting Event Types (as an admin)
