Privacy Policy for the Event Manager Pro

At Premium Plus we strive to build tools that run 100% on Zendesk and on the Sunshine Platform.

This way, once your IT or Security teams sign off on Zendesk, you can rest assured that our apps comply with the same data policy.

For Event Manager Pro we make use of the following:

Zendesk Apps Settings

All Event Types you create are stored in the Apps' settings as a JSON array. They are only stored in your Zendesk instance and not visible to us, backed up, logged or otherwise exported.

Zendesk Sunshine Custom Events and Profiles

All Events created are stored against User Profiles in your Zendesk instance. They are only stored in your Zendesk instance and not visible to us, backed up, logged or otherwise exported.

You can find more info on Zendesk Events here:

https://developer.zendesk.com/documentation/custom-data 

Other Data

Functional Data

We get the following info from Zendesk upon app installation for financial reasons:

• the domain of the Zendesk instance
• amount of agents activated (if the app is being billed per agent license)
• email of the owner of the account
• address info you provided

Enabling Zendesk events